"do you understand the words that are coming out of my mouth?"

Sigh...I'm helping a user expunge the deleted items from his mailbox to give him more space and this is how our conversation went:

me: ok, open up a web browser
him: is Internet Explorer OK?
me: yes. Now browse to this address. http://
him: hetp?
me: no. hTTp
him: httpp?
me: no. one "p."
him: ok
me: colon slash slash
him: colon slash?
me: no. two slashes.
him: ok
me: servername dot domain dot edu
him: servername dot edu?
me: no...servername dot domain dot edu
him: ok
me: you see a link called "account information?" click it. It's going to ask for your e-mail username and password.
him: it says authorization failed.
me: you probably had a typo. click reload.
him: reload...
me: hit F5.
him: ah, the username was misspelled.
me: you see where it says "account summary?" Click that.
him: it says 89% of quota.
me: ok, you see where it says "expunge mail messages?" click that, then click the button that says "expunge all mail messages."
him: ok
me: it'll show you a list of all your mail folders. When you see that click "account summary" again.
him: it's down to 69%. Thanks!


Sigh...How many times have you not had to put the domain name in a web address. Sure for local servers you can leave of the domain.edu but never just the domain part.
The sad thing is, he'll call about the same thing in a month or so and this will repeat again.