is english really this hard?

[22:25] <him> sorry to disturb you again, however I've been trying out the program on various images and all that's appearing is the garbled stuff instead of an image. am I missing something here?
[22:26] <me> how have you been trying to get the files?
[22:27] <him> quite a few minutes. basically small files that would easy downloads.
[22:28] <me> no...what have you been doing to try and download?
[22:28] <him> oh small pictures, jpegs, gifs, etc.
[22:29] <me> nonono...
[22:29] <me> what have you been clicking on to start the downloads