Tech Call Blues

Me: Okay, what makes you think you have a virus, ma'am?

Them: Well, I'm not *sure*...but I did get an email with one of those .zip files you warned us customers about.

Me: Ah, yes. If you're unsure of who sent it, and even if it looks like someone you know, but you weren't expecting anything, I would NOT open that attachment. Just delete the email and empty the Deleted Items folder.

Them: .......

Me: You didn't open the attachment, did you?

Them: ...would I be in trouble if I said, 'yes'?